Legal
Last updated: September 26, 2026
Your data can be in four places: locally in the app on your device, in the app's anonymous usage statistics (if you consented to them), in our support mailbox (if you have written to us) and on the waitlist (if you have signed up). There is no user account with us.
Your handwritten characters and all documents you create are stored locally in the app. You can delete individual handwritings, documents and folders directly in the app at any time. If you uninstall the app via the iOS settings, all local app data is removed with it.
We have no access to this data and can therefore neither view nor restore it for you. The app itself creates no iCloud backup; a device or iCloud backup that you have enabled in the iOS settings may, however, include app data — you delete such backups in your Apple account settings. An optional cloud backup from us is prepared but currently disabled.
If you consented to the anonymous usage statistics, you can withdraw that consent at any time in the app under “Settings” › “Privacy” › “Usage statistics”. From then on nothing further is collected, and any events on your device that have not yet been transmitted are discarded immediately.
Events already transmitted contain no name and no contact details, only a random installation identifier. We can therefore delete them only if you tell us that identifier — you will find it in the app under “Settings” › “Privacy”. Send it to us via the support form or by email and we will delete the associated events at our processor.
Without that identifier, targeted deletion is technically impossible, because the data cannot be attributed to any person. Independently of this, after twelve months events fall out of our processor's retention window and are no longer analysed (see Privacy Policy, section 16).
If you have written to us via the support form or by email, you may request deletion of those messages including attachments at any time and without giving reasons:
Every waitlist email you receive contains an unsubscribe link — one click is enough and your address is deleted from the list. Alternatively you can request deletion via the support form or by email as described above.
We confirm and process deletion requests without undue delay, and at the latest within one month of receipt (Art. 12 (3) GDPR). Where a request is complex we may extend this period by up to two further months; we will inform you of this within the first month.
Where individual data is subject to a statutory retention obligation — for example under § 147 of the German Fiscal Code or § 257 of the German Commercial Code — we delete it only after that period expires and restrict processing until then pursuant to Art. 18 GDPR. In such cases we will tell you which data is affected.
Purchase and payment data for Writely Pro and Writely Lifetime is held exclusively by Apple; we do not receive it and therefore cannot delete it. You manage your purchase history, your subscriptions and the associated payment data directly in your Apple account — at privacy.apple.com or in your Apple ID settings.
Please note that deleting purchase data at Apple may mean that a purchase already made can no longer be restored.
